TERMS & CONDITIONS

Last updated: November 2026

Welcome to noliftsystem.com (the “Site”), owned and operated by No Lift Install System, Inc. (“No Lift,” “we,” “us,” or “our”). These Terms & Conditions (the “Terms”) govern your access to and use of the Site, our online store, and any products or services we offer. By accessing the Site or purchasing our products, you agree to be bound by these Terms.

PLEASE READ CAREFULLY. Section 14 contains a binding arbitration clause and class-action waiver that affect your legal rights.

1. Eligibility

You must be at least 18 years old and legally able to form a binding contract to use the Site or make a purchase. By using the Site, you represent that you meet these requirements.

2. Acceptance of Terms

By creating an account, placing an order, or otherwise using the Site, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Site.

3. Changes to the Terms

We may update these Terms at any time. The updated Terms take effect when posted. Your continued use of the Site after posting means you accept the changes. Please check this page periodically.

4. Products, Pricing & Availability

We make reasonable efforts to display products, specifications, and pricing accurately, but errors can occur. Prices, product availability, and specifications may change without notice. We reserve the right to correct errors, refuse or cancel any order, and limit order quantities. If your order is canceled after payment, you will receive a refund.

5. Orders, Payment & Taxes

All orders are subject to acceptance by No Lift. Payment is processed securely through Stripe or another authorized processor. You represent that the payment information you provide is accurate and that you are authorized to use the payment method. Applicable sales taxes will be added at checkout based on your shipping address.

6. Shipping, Freight & Risk of Loss

Most orders ship via motor freight to commercial addresses in the lower 48 states. Shipping costs and estimated delivery times are provided at checkout or upon request. Title and risk of loss pass to you upon delivery to the carrier. You are responsible for inspecting shipments upon receipt and noting any visible damage on the delivery receipt.

International and remote deliveries (including Alaska, Hawaii, and Canada) may require custom freight arrangements. Contact us before ordering.

7. Returns & Cancellations

Custom, configured, and freight-shipped items may be non-returnable or subject to a restocking fee and freight charges. Please review the return terms provided with your order or contact us at sales@noliftsystem.com within seven (7) days of delivery to request a return authorization. Unauthorized returns may be refused.

8. Product Safety, Training & Proper Use

No Lift products are professional installation tools intended for trained installers working with heavy stone and other countertop materials. Proper use requires appropriate training, personal protective equipment, and adherence to all operating instructions and industry best practices.

IMPORTANT — FACE REINFORCEMENT: Use of a No Lift cart, crane, or handler does NOT eliminate the need for proper face reinforcement on fragile, narrow, or mitered stone slabs. Customers, their employees, and their subcontractors are solely responsible for ensuring that stone is properly reinforced, supported, and handled according to the stone fabricator’s specifications and industry standards. No Lift disclaims any liability for breakage, injury, or damage resulting from failure to follow these requirements.

You agree to read and follow all written instructions, manuals, and safety videos we provide, and to train your personnel accordingly. You agree not to modify our products in any way that impairs their safety or function.

9. Limited Warranty

Our products are covered by the limited manufacturer’s warranty provided with each product or posted on the Site. Except as expressly stated in that warranty, products are provided “AS IS” without warranties of any kind. To the fullest extent permitted by law, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Warranty claims must be submitted through our Service/Support page or by contacting sales@noliftsystem.com with photos, video, and the original order number.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NO LIFT INSTALL SYSTEM, INC. AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, STONE BREAKAGE, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SITE, OUR PRODUCTS, OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY UNDER THESE TERMS AND RELATING TO ANY PRODUCT WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for consequential damages, so some of these limitations may not apply to you.

11. Indemnification

You agree to defend, indemnify, and hold harmless No Lift Install System, Inc., its affiliates, and their respective officers, employees, and agents from any claim, loss, liability, damage, cost, or expense (including reasonable attorneys’ fees) arising out of (a) your breach of these Terms, (b) your use or misuse of our products, (c) your failure to properly train personnel or reinforce stone, or (d) your violation of applicable law or the rights of a third party.

12. Intellectual Property

All content on the Site — including logos, text, graphics, photos, videos, product designs, user guides, and the No Lift trademarks — is owned by or licensed to No Lift Install System, Inc. and is protected by U.S. and international intellectual property laws. No Lift products are or may be protected by one or more U.S. and international patents. You may view and share Site content for personal, non-commercial informational purposes. Any other use, including reproduction, modification, or commercial distribution, requires our prior written permission.

13. User Submissions

If you submit reviews, photos, videos, or other content to the Site or to our social channels, you grant us a worldwide, non-exclusive, royalty-free, perpetual license to use, reproduce, modify, and display that content in connection with our marketing and operations. You represent that you own or have the necessary rights to the content and that it does not violate anyone’s rights.

14. Dispute Resolution & Arbitration

Governing Law. These Terms are governed by the laws of the State of Oregon, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Informal Resolution First. Before filing any claim, you agree to contact us at sales@noliftsystem.com and give us thirty (30) days to resolve the dispute informally.

Binding Arbitration. Any dispute that cannot be resolved informally will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration will take place in Portland, Oregon, or by video conference. Judgment on the award may be entered in any court of competent jurisdiction.

Class Action Waiver. You and No Lift agree that any dispute will be brought only in your or our individual capacity, and not as a plaintiff or class member in any class, consolidated, or representative proceeding.

Opt-Out. You may opt out of this arbitration provision by emailing sales@noliftsystem.com within thirty (30) days of first agreeing to these Terms with the subject line “Arbitration Opt-Out.” Opting out does not affect any other part of these Terms.

15. Termination

We may suspend or terminate your access to the Site at any time for any reason, including violation of these Terms. Sections that by their nature should survive termination will survive, including intellectual property, disclaimers, limitation of liability, indemnification, and arbitration.

16. Miscellaneous

These Terms, together with the Privacy Policy and any written order or warranty, are the entire agreement between you and No Lift regarding the Site and our products. If any provision is found unenforceable, the remaining provisions will remain in effect. Our failure to enforce any right is not a waiver. You may not assign these Terms without our written consent; we may assign them freely.

17. Contact

Questions about these Terms? Contact us: